Metropol Hotel Policies
Security is our highest priority to ensure the confidentiality of the personal information you provide to us.
We store any information you enter on our website. This includes personal information such as your first and last name, home or business address, telephone number, postal and e-mail addresses.
The information you provide is not shared with non-authorized third parties. We may share your information, as only necessary as possible, with companies related to your travel itinerary such as airlines, hotels, ground handling companies, local tour companies, sponsors and other suppliers.
When it comes to payment sections, please make sure to see the security lock on your browser to confirm the identity of the site before providing your credit card information.
Hotel Policies – Payments at the Hotel
Check In: 15:00 hrs.
Check Out: 13:00 hrs.
A credit card is required in order to guarantee reservation.
Must cancel within 24 hours prior to arrival date, in order to avoid fee charges.
No show policy:
If No Show occurs, a one night stay fee will be charged.
Minors aged 6 and younger will be considered children. 7 years old and older will be charged as adults.
Sorry, pets are not allowed.
In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from the website, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.
The guest will be transported by the hotel to the new hotel.
The guest will be permitted at least one phone call to his house or office.
Reservation Policies – Online Payments in the call center
Accepted credit cards:
Visa, MasterCard and American Express.
Reservations cancelled 15 or more days before the date of arrival are subject to a 10% charge of the total amount of your reservation.
Reservations cancelled 14 to 3 days before the date of arrival are subject to a 1 night stay fee.
Reservations cancelled 2 to 0 days before the date of arrival, or no shows, won’t be subject to any refund. No refund will be issued for early check outs.
Christmas, New Year, Easter/Holy Week, Long Weekends and/or any other holiday:
Reservations cancelled 31 days or more before the date of arrival are subject to a 10% charge of the total amount of your reservation.
Reservations cancelled 30 to 15 days before the date of arrival are subject to a 1 night fee.
Reservations cancelled 14 to 0 days before the date of arrival, or no shows, won’t be subject to any refund. No refund will be issued for early check outs.
As you make your reservation you authorize us to use your number of credit card to make your payment, and confirm that you know and accept our reservation, payment, disclaimer and cancellation policies. All the reservations are subject to availability at the moment of making your request. The availability is not guaranteed until we’ve received the full payment.
The confirmation of the reservation is subject to the bank authorization on the credit card you gave. In case there’s any problem with your payment, we’ll contact you by phone to the number you gave.
The amount of the reservation will be immediately charged to your credit card.
For the payment of your reservation we accept Visa and MasterCard credit cards. If you don’t have any of these cards, you can make a bank transfer. To get more information please contact one of our Travel Consultants.
The rates published on our website are available in different currencies, which are properly specified at its moment. Mexican Pesos will be charged on Mexican Pesos. In the case of any other currency, the amount of the transaction will be converted to Mexican Pesos (MXN) in the valid exchange of the date of the transaction. Please consider that the amount that will appear on your payment bill of your credit card might vary up to 3% due to the international fluctuation of the currency exchange rates. The website is not responsible for this fluctuation and, as you accept these policies, you recognize you are informed of the currency fluctuation and you accept the pertinent charge in American Dollars.
Request your bill by sending your reservation number and tax data